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Goods are considered faulty when they are received damaged, or where a manufacturing fault occurs within three months of purchase. If your BFAM product is damaged as a result of wear and tear they will not be classified to be faulty.
If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
You will receive a full refund if the item cannot be repaired or replaced.